Refund policy
We want you to love what you ordered. If something isn’t right, we’re here to help. Please read the following policy carefully before initiating a return.
Return Window
To initiate a return, you must contact us within 14 days of receiving your order. Returns requested after this period will not be accepted.
How to Initiate a Return
Please reach out to our customer care team within 14 days of delivery to request a return authorization. Returns sent without prior approval will not be accepted.
Refund Methods
Upon receipt and inspection of your return, we offer the following refund options:
• Refund to original payment method
• Exchange for another item
Earrings — Hygiene Exception
For hygiene reasons, earrings are not eligible for a monetary refund. If you are unsatisfied with an earring purchase, we are happy to offer an exchange for another item or store credit of equal value.
Item Condition
All returned items must be:
• Unworn and in original condition
• Free of any signs of wear, damage, or alteration
• Returned in original packaging with all tags attached
Items that appear worn, damaged, or altered will not be eligible for a return and will be sent back to the customer.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
• Sale items (all discounted and promotional items)
• Worn or damaged items
Return Shipping
To initiate a return contact us at hello@thejewelsjar and provide your order number in the subject line.