Refund policy

We want you to love what you ordered. If something isn't right, we're here to help. Please read the following policy carefully before starting a return.

To start a return, contact us within 30 days of delivery. Return requests made after 30 days can't be accepted.

Email [email protected] with your order number in the subject line to request a return authorization. Returns sent without prior approval can't be accepted.

Once we receive and inspect your return, you can choose:

For hygiene reasons, earrings can't be returned for a refund. If an earring purchase isn't right, we're happy to offer an exchange for another item or store credit of equal value.

Refunds are processed within 5 business days of your return reaching us. Depending on your bank, it can take another 5 to 10 business days to appear on your statement.

If your order arrives damaged, has a manufacturing fault, or isn't what you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the item. We'll cover return shipping and send you a replacement or a full refund. This applies to earrings too.

All other returns must be:

Items that come back worn, damaged, or altered aren't eligible for a return and will be sent back to you.

For any questions, email [email protected] with your order number in the subject line.