FAQs

We completely get it, we change our minds too! If you need to cancel, email us at [email protected] as soon as possible with your order number. If your order hasn't shipped yet, we may be able to cancel it for you. Once an order has shipped, it can no longer be cancelled.

Should the item(s) not work out, you can return them within 30 days of delivery for a refund, an exchange or store credit. Earrings can be exchanged or returned for store credit, but not refunded, for hygiene reasons.

We want to speak to you too! Contact us by reaching out to our team at [email protected]. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship within the United States only. To enquire about shipping to a different destination, please contact us.

Orders ship within 3-5 business days, and standard shipping normally takes 3-5 business days once your order is on its way. Standard shipping costs $8, or is free on orders of $100 or more. Express shipping is available on all domestic orders for $15 at checkout.

Email us at [email protected] within 30 days of delivery to request a return authorization. Items must be unworn, in the same condition in which they were received, with any tags still attached and all the original packaging.

Any item can be returned for a refund, an exchange or store credit, with one exception: for hygiene reasons, earrings can be exchanged or returned for store credit only. Return shipping is free for exchanges and store credit. For refunds, return shipping is paid by you. See our full Refund Policy for details.

Refunds are processed within 5 business days of your return reaching us. Depending on your bank, it can take another 5 to 10 business days to appear on your statement.

We're so sorry if that happens! Email us at [email protected] within 30 days of delivery with your order number and a photo of the item. We'll cover return shipping and send you a replacement or a full refund, earrings included.

We partner with a curated network of skilled manufacturers across Asia, each held to our highest quality standards. Every piece is thoughtfully designed in-house and undergoes rigorous quality checks before it reaches you.

Hi, it's Tania. I run The Jewels Jar with my mom, Mamta, who started it in 2017. She's a certified gemologist who trained in fine art first, and her eye is behind every piece we make.

A gemologist is a trained professional who specializes in identifying, grading, and evaluating gemstones and diamonds. Mamta's formal training means she knows exactly what separates a brilliant stone from an ordinary one, from cut and clarity to the way light moves through it.

She applies that expertise at The Jewels Jar to hand-select stones that have the look and quality of fine jewelry, without the luxury markup. If a stone doesn't pass her eye, it doesn't make it into the collection.